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PUBLIC GRIEVANCE REDRESSAL MACHINERY IN DGS&D

The Complaints & Public Relations Directorate assists the Trade and Industry and Indentors in their business dealing with DGS&D. It guides the representative from Trade and Indenting Departments on various procedural and contractual matters. Redressal of complaints and grievances of trade and indentors is one of the functions. The complaints and grievance due to delay or inaction on the part of Purchase and Quality Assurance Wing are processed by C&PR Directorate and settled by coordinating with the concerned Purchase and Quality Assurance offices. This Directorate also functions as the nodal agency for redressal of Public Grievances and is headed by Director (Complaints and Public Relations). For effective and prompt registration of grievances as also their monitoring the existing machinery for redressal of Public Grievance Officers of the rank of Director in the regional offices of Supply and Quality Assurance Wings. In the field offices of QA Wing also the Deputy Directors/AIOs have been appointed as the local Public Grievance Officers.

All Grievances are computerised and are closely monitored at the highest level. Frequent meetings are also held under the chairmanship of DG/ADGs/DDGs with the concerned Directors with a view to sort out and settle the grievance. Time norms have also been fixed for monitoring of grievances.

The Citizens’ Charter adopted by DGS&D gives in detail the commitments of DGS&D towards Supplier, Rate Contract Holders and also to the Indenting Departments. The gist of this charter is published in DGS&D’s publications and is also available to public on demand at the reception. In DGS&D, Wednesday forenoons have been set apart by all senior officers for grievance redressal. The representative from Trade and Industry can meet and discuss their problems during this time without prior appointment.

Note :- With a view to introducing greater transparency and as a measure to redress grievance of the member of concerned that, the Director General (Supplies & Disposals) will ordinarily be available, when in station, to meet members of the public in connection with their work relating to the office of DGS&D on all working days as under :-

Monday, Tuesday, Thursday & Friday 3.30 P.M to 4.30 P.M.
Wednesday- 10.A.M to 1.00 P. M ( in line with existing order in force)

LIST OF PUBLIC GRIEVANCE OFFICERS OF DGS&D (Headquarters & Regions)

Name of the Office	Name of the Grievance Officer
DGS&D Head Qrs., New Delhi 5, Parliament Street, New Delhi – 1 Tel. Phone No.23362983.	Smt. Asha Makhijani, Director (C&PR) (For both Supply & QA Wings)
Regional Supply Wing Offices :
DS&D, Kolkata 6, Esplanade East, Calcutta – 700 069. Tel No. 2488876, 2486945	Shri N. Haldar, Director
DS&D, Mumbai : New CGO Building, VI Floor New Marine Lines, Mumbai-400 020. Tel No. – 2008114	Shri Ravi Gupta, Director
DS&D, Chennai Shastri Bhavan, 26, Haddows Road, Chennai – 600 006 Tel No. 8273721	Shri G.V.Rajan, Director
Quality Assurance Wing Offices :
Delhi Directorate of Q.A. 5, Parliament Street, 4^th Floor, Jeevan Tara Building New Delhi 110 001. Tel No. 3363513	Shri P.K. Mishra, Director
Kolkata : Nizam Place, 2^nd MS Building 234/4, Acharya JC Bose Road Calcutta – 700 020 Tel No. 033-22879115,033-22874418 Fax No. 033-2479115	Shri B.Dasgupta, Director
Mumbai : Aayakar Bhavan Annexe, New Marine Lines, Mumbai – 400 020 Tel No. 022-22032463, 22004170,22031376 Fax No. 022-22004003	Shri G.K. Sinha, Director
Chennai : Shastri Bhavan, 26, Haddows Road, Nungambakkam, Chennai – 600 006. Tel No. 044-28279861,28231490 Fax No. 044-28279851	Shri M. Gangaraju, Dy. Director General
Ludhiana : B-1/1095, Post Office Street, Brindavan Road, Civil Lines, Ludhiana – 141 001. Tel No. 0161-440486	Shri D.S. Martrolia, Dy. Director
Mohali (Chandigarh) : Kothi No. 917, Phase – IV, SAS Nagar, Mohali (Chandigarh) – 160 059 Tel No. 0172-270277 Fax No. 0172-675369	Shri S.K. Kataria, Director
Kanpur : 2A/220, Azad Nagar, Kanpur – 208 002 Tel No. 0512-2560920, 2560921 Fax No. 0512- 2560920	Shri S.K. Gautam, Director
Ahmedabad : Jawhar Saw Mill Compound, Ist FloorOutside Shahpur Road, Ahmedabad-380 004. Tel no. 079-5632996,5632996 Fax No. 079-5632976	Shri V.K. Sridhar, Director
Bhilai : 60, Old Admn. Building, Bhilai Steel Plant, Bhilai – 490 001. Tel No. 0788-356198	Shri P.K. Lahiri, Dy. Director

Bangalore : “Kendriya Sadan”, Ground Floor, ‘F’ Wing,17^th Main Road, Second Block, Koramangala, Bangalor – 560 034. Tel No. 080-5537978 Fax No. 080-5537121	Shri S.C. Chaddha, Director
Hyderabad : Kendriya Sadan, Ground Floor, Sultan Bazar, Hyderabad – 500 195. Tel No. 040-24737355 Fax No. 040-44600428	Shri V. Subramaniam, Director
Jamshedpur : P.O. Burma Mines, Jamshedpur – 831 007 Tel No. 0657 – 2271484,2270887 Fax No. 0657-271484	Shri N.K. Kaushal, Dy. Director
QA Wing Field Offices	Name of Local Grievance Officers
Jalandhar : 6-A, New Jawahar Nagar Mkt, 1^stFloor,Model Town, Jalandhar City – 144008 Tel No. 0181 – 225700	Shri B.S. Rana Dy. Director
Jaipur : C-73, Shyam Marg, Shastri Nagar, Jaipur – 302016 Tel No. 0141 – 2280949, 2302688	Shri V.K. Verma, Dy. Director
Pune : Prachit Bunglow, 2-B, Chandra Gupta Society, Near Kothrud Bus Stop, Paud Road, Pune – 411 029 Tel No. 020 – 5280303.	Shri P.M. Wanzari, Dy. Director
Indore Old Income Tax Office Campus Opp. G.P.O, Indore – 452 001 (M.P) Tel No. 0731- 707177.	Shri A.K. Jain Dy. Director
Kulti: C/o Indian Iron & Steel Co. Ltd., P.O. Kulti, Distt. Burdwan (WB) Tel No. 0341- 520060.	Shri K.K. Haldar Dy. Director
Patna : 128-A, Pataliputra Colony, Patna – 800 013. Tel No. 0612- 2262983.	Shri Rakesh Kumar Dy. Director
Bokaro : Works Bldg. No. 16, Bokaro Steel Plant, Bokaro Steel City – 827011 Tel No. 06542-277304	Shri Subhash Chandra Dy. Director
Jabalpur : 11/58, D-2, 23^rd Street, Sadar Cantt., Jabalpur – 482 001. Tel No. 0761 – 2627490	Shri Siya Ram Assttt. Director (Gr.II)
Agra: 105, Gandhi Nagar, Agra – 282 001. Tel No. 0562/522	Shri Chunnu Mian, Asstt. Director (Gr.II)
Baroda : Lalit Kunj, Opp. Khanderao Market, Raj Mahal Road, Baroda Tel No. 0265/434193	Shri V.R. Gawahale, Asstt. Director
Nagpur : C.G.O. Complex, Block ‘C’, 2^nd Floor,Seminary Hills, Nagpur – 440 006. Tel No. 0712/510191	Shri Janardhan Ram, Asstt. Director
Coimbatore : T-2 & 3, Geetha Building, 333, Nehru Street, Ram Nagar Coimbatore – 641 009 Tel No. 0422/237553	Shri P.S. Muthayyan, Asstt. Director
Pondicherry : C/o Swadeshi Cotton Mills Ltd., Pondicherry – 605 004. Tel No. 0413/72918	Shri Anup Seth, Asstt. Director
Tirupur : Kumar Nagar, KVJB Building, Tirupur – 641 603 Tel No. 0421/474022	Shri M. Unnikrishanan, Asstt. Director
Guwahati : House No. 9, Das Colony, P.O. Maligaon Distt. Kamrup Guwahati (Assam) Tel No. 0361/570577	Shri J. Meena, Asstt. Director
Cuttack : Tulshipur Road, ‘SIVAYANA’ 34/B-3, Badambadi, Cuttack – 753 012 Tel No. 0671/312656	Shri S.N.Das, Asstt. Director (QA)