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In order to avail these facilities the users have to obtain Class III digital certificates from any leading Certifying Authorities such as NIC,MTNL, TCS, Safe script, GNFC, iTrust, iCert, (n)Code Solutions,e-Mudra as per IT Act 2000 as indicated below.
Whenever the users in need of help they can contact the nearest offices as per addresses column of DGS&D site. They may also contact DGS&D Help Desk at 011-23342411/45738283. They may also contact in case problem is not resolved, C&T Directorate at 011-45738226/329/282.
Regarding issue of digital signature by NIC-CA, it may be noted that NIC-CA is charging lower rates and the most of the Government Departments are interested in obtaining the digital signature certificates from NIC-CA. However, it has been informed that the officers applying for D.S.C. have to present themselves physically before the NIC-CA officials. The officials of NIC-CA authorized to issue DSCs are only available in Delhi and Bangalore. As the Government Departments cannot issue Supply Orders without DSC, there is an urgent need to issue them the DSCs. The officers located all over the country cannot visit Delhi or Bangalore to be physically present before the NIC-CA officials. Even if they are able to do so, the cost of travel, TA/DA would more than offset the cost of of obtaining DSC from the other Certifying Authorities. Therefore, the user departments may consider this aspect of overall economy and may consider obtaining DSCs from other Certifying Authorities especially those located outside Delhi and Banglore.