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A central purchase organisation of the Government of India under the Department of Commerce, Ministry of Commerce and Industries.

Instructions for Consignees on Acceptance/ Rejection of Stores
(Para 21 of DGS&D Form No. 1001)

21.1 The Consignee is responsible for verifying at the time of taking delivery from the Railway Authorities that the Stores have been received intact without loss or damages.  When the stores are despatched in full wagon loads. Consignee should verify that the seals on the wagons are intact.

21.2  If there are any discrepancies such as stores having been damaged,  found deficient or below standard, the consignee after the asking  into  account special   terms and conditions,  if  any,  that might   have  been  stipulated  in  the  Rate  Contract   regarding responsibility  for  breakage  etc., in transit,   should  make  the endorsement   in  the  space provided in the  Receipt  Form  against `Details   of recoveries  proposed by the consignees' together  with amounts  to be recovered from the Contractor.  Brief reasons as to why the amount is to be recovered from the Contractor such as `bad packing’ etc.  should be stated as guide to the paying Authority regarding the action to be taken.

21.3 If there is evidence of loss or damage, the consignee should   arrange    to secure necessary certificates    from   the appropriate Railway Officials before taking delivery.   The loss or damage   should in every case, be promptly reported to   the Contractor.   Supply  Officer  who placed order,  as  well  as  the concerned   Controller of Accounts responsible for payment  for  the stores  as otherwise the consignee will be deemed to have  accepted the  stores.  In any event, the consignee should not give Receipt Certificate to the Contractor before checking and verifying the stores.

21.4 In case the Consignee observes some shortage/damage they should ensure to take Open Delivery invariably and lodge the claim with the Carriers immediately under intimation to the Contractor.  DGS&D and the Paying Authority, Failure to act properly may result in losing their claim of shortage/damage, if any observed at a later date.

21.7 The Consignee should ensure that any loss and or damage to stores that may have occurred during transit should be notified to the Contractor within 45 days of the date of arrival of the stores at destination.  Failure to do so would render Purchaser’s claim for such loss/damage being rejected by the Contractor.   In case entire consignment is not received within 30 days of its despatch, the Consignee should immediately   take up with Railways and lodge claim with them.   Simultaneously the consignee should advise the Contractor asking them to take up the matter with the Railways for follow up action.  In all such cases, Paying Authority may be advised suitably so as to recover the cost of such affected consignment from the Contractor's bills in terms of the General Conditions of Contract.

21.10 The Consignee should also   indicate   "Replacement required".  "Replacement not required" or "Can verify locally total cost Rs.  ..............  Paying Authority   shall  take  necessary action,   in consultation with the Purchase Officer to retrench  the amount from any sum due or which  may  become due to the contractor and  for this purpose the Paying Authority will  use Retrenchment Slip,  copies   of which will be sent to the  Contractor.  Purchase Officer, Consignee and Quality Assurance Officer.       

21.14 In case consignee proposes and communicates to the Paying Authority and recovery due to shortage/damage/rejection etc. copies may be endorsed to the concerned Purchase Officer also so that he is also aware of such recoveries and the performance of the Contractor.

21.18 Immediately after the completion of Supply Order the Consignee should furnish the following information to the Purchase Officer.

     a) Supply Order No. & Date read with R/C and Date
     b) Quantity and Value of Supply Order.
     c) Date of despatch by the Contractor along with R.R No. and date.
     d) Date of receipt of Stores at destination.
     e) Any remarks.

 (Authority Circular No. -19011/10/2001-IWSU  dated 06.02.2002)