FAQs

  • Q

    During placement of Supply Order, when I click the “back” option to go to the previous page to make any changes in the data already entered, I land at “home page” instead of moving to the previous page. Again, I have to login to the site to go to the particular page to proceed further, which is time consuming and tedious process. What should I do?

    A

    Please use single click only to go back to previous page and always avoid Double click. Double clicking is the feature of MS Windows and not of any other platform.

  • Q

    What if digital signature option does not work?

    A

    Before applying digital signature, electronic lock component software (click here External website that opens in a new window) is to be installed on the Client machine. After successful installation of digital lock, digital signature will work without any problem, if Internet Explorer (IE) used is IE 5 and IE 6. Electronic lock component software for IE 7 and IE 8 and Mozilla fire fox is under development and will be released shortly.

  • Q

    Who can place online Supply Order against DGSND rate contract?

    A

    All the Government Indentors/Users including Central Government, Union Territories, State Governments, Autonomous Organizations, PSUs, Municipalities, and Corporations are authorized to operate Rate Contract of DGSND as Direct Demanding Officers (DDOs) and can place online supply orders.

  • Q

    Whether placement of Supply Order on-line is mandatory?

    A

    Yes. All supply orders against DGPP Rate contract shall be placed on-line only to treat such transactions under the preview of DGPP rate contact. They will place online supply orders on DGPP e-portal against DGPP R/Cs for which user Login ID and Password is required to be obtained from DGPP.

  • Q

    How to get the user ID and Password for placement of on-line Supply Order?

    A

    The request for primary user ID and Password for DGS&D e-Procurement System for the Head of Department (preferably SAG level)  of an organization should be made (using appropriate format available on website) to the following address: Director (Computerization and Training), DGS&D, 2nd Floor, Jeevan Tara Building,5, Parliament Street, New Delhi-110001 Tele/Fax: 011-45738282. The user ID and password to Direct Demanding Officer (DDO)/Consignee of an individual Organization would be created by the Head of Department which holds primary user ID and Password for DGS&D e-Procurement System.

  • Q

    How the Supply Order is to be placed on-line?

    A

    For placing a supply order, government user shall be required to download and install ‘web support files’ from this link available on Indentor’s page of the web site. Thereafter click on “Proceed” to place supply order.

  • Q

    Whether signing of online Supply order against DGSND rate contract using digital signature is mandatory?

    A

    Yes. Any online supply order placed against DGSND rate Contract must be digitally signed by the Direct Demanding Officer using a Class III Digital Signature.

  • Q

    What is the role and responsibility of HOD of an individual organization regarding management of DDO/Consignees for DGSND rate contract supply orders?

    A

    The HOD of an organization has power to create and/or de-activate the user ID and Password issued to one officer under his/her role as DDO/Consignee for stores to be ordered against DGSND rate contract. User ID and Password of officer being relieved should be de-activated and new user ID and Password for the incumbent officer should be created by the HOD.

  • Q

    Whether HOD can also act as DDO and/or Consignee?

    A

    Yes

  • Q

    Whom should I approach to get the digital signature?

    A

    Digital signature can be obtained from any of the Certifying Authorities (CA) approved by the Controller of Certifying Authorities (CCA). Click hereExternal website that opens in a new window for details of Certifying Authorities

Pages

http://commerce.nic.in/, Ministry of Commerce and Industry : External website that opens in a new window
https://mygov.in, My Government : External website that opens in a new window
http://www.makeinindia.com/home, Make in india : External website that opens in a new window
http://digitalindia.gov.in, Digital India : External website that opens in a new window
http://www.skillindia.in, Skill India : External website that opens in a new window
http://startupindia.gov.in/, Startup India : External website that opens in a new window
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