Consumers' obligations

DGS&D expects certain obligations from all those who avail of the services rendered by the organization :

A. SUPPLIER'S OBLIGATIONS:

  • Suggest as many common user items as possible to be brought on the Rate Contract system.
  • The prospective tenderers to submit their bids in time and avoid seeking extension of Tender Opening dates.
  • To ensure that clarifications, if any, required on specifications and Tender conditions are sought well in advance of the Tender Opening date.
  • To ensure providing correct and complete information in the tenders submitted.
  • To ensure submission of Quarterly Reports on progress of supplies in the case of Rate Contracts.
  • To strictly adhere to the terms and conditions of the contract and avoid seeking amendments.
  • To execute contracts within the original stipulated Delivery Periods without seeking further extension of time.
  • To quote very reasonable rates against the Rate Contracts so that DGS&D rates remain to be the most economical during the currency of the Rate Contract.
  • To supply goods as per contracted specifications.
  • To attend to complaints by the consignees on quality of stores promptly.
  • To avoid making Inspection Calls at the fag-end of the Delivery Period and should give a reasonable time for arranging inspection and supplies within the stipulated Delivery Period.
  • To conduct themselves in a fair and transparent manner within the frame work of the Law.

B. Users departments obligations

  • Suggest more new common user items for Rate Contract system.
  • To source their requirements through Rate Contract system only wherever rate contracts are available.
  • To give a feed back to DGS&D regarding quality of stores supplied by the R/C holders.
  • To ensure that the Supply Orders against R/Cs are placed in the correct format (Form-131).
  • To give the delivery period in the Supply Orders very clearly in specific terms and avoid the use of ”as early as possible ", "immediately", etc.
  • To respond promptly to the communications received from the Suppliers and the DGS&D.
  • Since time is the essence of the contract, to refrain from entering into the correspondence with the contractor after expiry of the delivery period.
  • To verify availability of inspection facsimile on the stores with the details in the inspection document.
  • To ensure that right of rejection of stores supplied is exercised within reasonable period not exceeding 60 days from the date of receipt of stores.
  • To ensure release of relevant copies of the Inspection Note to facilitate contractors to obtain their payments.
  • To ensure that the supplies are properly stored.
  • In case of any grievance the stockholder can contact the Director concerned or the Public Grievance Officer at DGS&D. However, if the aggrieved party is not satisfied with the response from the designated Grievance Officer or even the Nodal Officer viz. Addl. Director General (Supplies) then he/she can also contact the Director General (S&D).

Details of the Location/Telephone No. etc. of the Nodal Officers of DGS&D are given below:-
Nodal Officer

Additional Director General (Supply)
DGS&D,
5, Jeevan Tara Building, Parliament Street,
New Delhi-110001
Tele: (O) : 23348474,23743094

Public Grievance Officer: Director in-charge of the Directorate.
Location/Telephone No. of the Public Grievance Officer:
Location : Jeevan Tara Building, 5 Parliament Street, New Delhi-110001.

Supply wing headquarters

Supply wing headquarters
Sr. No. Directorate Telephone No.
1 Hardware (HW) 23362961
2 Steel & Cement (SC)) 23361206
3 Electrical stores (ES) 23342412
4 Wool & Leather (WL) 23360276
5 Oils & Chemicals (OC) 23743193
6 Works machine & Tools (WMT) 23364748
7 Paper & paper product (PP) 23361335
8 Information technology (IT) 23362991
9 Mechanical engineering (ME) 23360496
10 Automobile (AM) 23360338
11 Structural engineering (ST) 23744622
12 Medical stores (MS) 23362352

Quality assurance wing headquarters

Quality assurance wing headquarters
Sr. No. Directorate Telephone No.
1 Director(QA) 23362251

This information is also available at Facilitation Centre.

Supply wing – regional offices

Name of the Nodal Officer : Deputy Director General of Supplies Telephone No.

Supply wing regional offices
Sr. No. Region Telephone No.
1 Mumbai 022-22008114
2 Kolkata 033-22483308
3 Chennai 044-28279823
4 Hyderabad 040-24653239

Name of the Grievance/Focal Officer

Name of the Grievance/Focal Officer
Sr. No. Directorate Telephone No.
1 DSD Mumbai 022-22033950,22034606
2 DSD Kolkata 033-22488876
3 DSD Chennai 044-28280152
4 DSD Hyderabad 040-24653239

Quality assurance wing

North Zone

Name of the Nodal Officer :

  • Deputy Director General Quality Assurance (NZ)
  • Telephone No. 011-23743643

Grievance/Focal Officers :

Grievance/Focal Officers
Sr. No. Directorate Telephone No.
1 Delhi 011-23363513
2 Ludhiana 0161-2404252
3 Kanpur 0512-2542450

West Zone

Name of the Nodal Officer :

  • Deputy Director General Quality Assurance (Mumbai)
  • Telephone No. 022-22030900.
  • 022-22032463

Grievance/Focal Officers :

Grievance/Focal Officers
Sr. No. Directorate Telephone No.
1 Mumbai 022 – 22031376
2 Ahmedabad 079-2383896
3 Bhilai 0788-2356198

South Zone

Name of the Nodal Officer :

  • Deputy Director General Quality Assurance (Chennai)
  • Telephone No. 044-28231490.

Grievance/Focal Officers :

Grievance/Focal Officers
Sr. No. Directorate Telephone No.
1 Chennai 044 – 28279861
2 Bangalore 080-25537121
3 Hyderabad 040-274653239

East Zone

Name of the Nodal Officer :

  • Deputy Director General Quality Assurance (Kolkata)
  • Telephone No. 033-22405080.

Grievance/Focal Officers :

Grievance/Focal Officers
Sr. No. Directorate Telephone No.
1 Kolkata 033 – 22479115
2 Jamshedpur 0657-2424484
  • In case the consumers are not satisfied with the redressal of their grievances in DGS&D, they can directly approach the Director (Grievances) in the Department of Commerce (Supply Division).
  • All the Directors of Quality Assurance Wing located at Jamshedpur, Kanpur, Ahmadabad, Bhillai, Bangalore, Mohali (Chandigarh) and Hyderabad are notified as Public Grievances Officers for Quality Assurance Wing. They shall also act as Public Grievances Officers for Supply Wing related grievances and shall forward them to the Public Grievance Officer i.e. Director of Supplies of the respective Regional Office.
  • The Field Offices of Quality Assurance Wing headed by Deputy Director/Assistant Director (Quality Assurance) will be called as Local Public Grievance Officers. Any grievances relating to Quality Assurance Wing received by these Local Public Grievance Officers will be forwarded to their respective Directors of Quality Assurance Wing, if these cannot be resolved satisfactory at the local level. Grievances relating to Supply Wing received by these offices will be forwarded to the concerned Regional Directors of Supplies for further necessary action.
  • At the Director’s level Public Grievance Offices, the Public is also informed that they will be free to approach the concerned Regional Deputy Director for redressal of their grievances if they so desire.
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