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CITIZEN'S CHARTER
DIRECTOR GENERAL OF SUPPLIES & DISPOSALS
PREAMBLE :
The Directorate General of Supplies & Disposals, Central Purchase Organisation of the Government of India working under the aegis of the Department of Commerce (Supply Division), is responsible for -
- Concluding Rate Contracts for common user items required by various Government Departments.
- Purchase and/or inspection of stores for Central Government Departments other than the items of purchase and inspection delegated to these authorities.
- Purchase and/or inspection of stores for State Governments, PSUs, autonomous bodies, etc. who desire to avail of the services of DGS&D.
- To arrange payments for supplies made against contracts placed by DGS&D through the offices of Chief Controller of Accounts, New Delhi and its branches at Calcutta, Mumbai and Chennai except otherwise provided.
- To arrange clearance of imported stores at major ports.
- To arrange Coastal exports to Andaman & Nicobar.
- To facilitate procurement to standardized specifications.
- Registration of Suppliers and approved Indian & Foreign Manufacturers and their agents for use by purchase agencies in Government.
- Enlistment of Indian Agents under the Scheme of Ministry of Finance for Compulsory Scheme of Registration of Indian Agents of Foreign Principals.
- To conduct training in Supply & Quality Management and render consultancy services to Government Departments, Autonomous Bodies and Public Sector Undertakings.
- To provide consultancy services to desirous organisations in individual or group of stages in procurement activities.
-
To arrange supplies of specified
essential items needed for disaster mitigation in case of natural calamities.
COMMITMENTS OF DGS&D :
This charter reflects the commitments of the organisation as under :
PART-I :
ISSUES
CONCERNING MINISTRIES/DEPARTMENTS OF GOVERNMENT OF
- To continuously identify more and more items to be brought within the ambit of the rate contract system.
- To maintain continuity of the Rate Contracts as far as possible.
- To adopt consistent and uniform policies and procedures.
- To simplify the documentation and procedures.
- To update the procurement specification in keeping with the latest/current trends of technology usage.
- To arrange procurement of quality goods.
- To have interaction with the indenting departments to have a feed back on the services rendered by DGS&D.
- To have "Information Facilitation Centres" at main offices of Supply and Quality Assurance Wing and to maintain a Register at the Information Facilitation Centre for the visitors to record their complaints, remarks and suggestions, if any.
- To endeavour to arrange supplies against rate contracts to DDOs within the time frame required and to resolve bottlenecks, if any.
- To endeavour to arrange supplies to the Indenting Departments within the stipulated Delivery Period.
- To arrange expeditious pre-despatch inspection on receipt of the inspection call.
- To arrange the Zonal Committees' Meetings in respect of Zones/ Regions once in six months and to discuss, interact and co-ordinate with the representatives of Trade and Industry and the nominees of the Indenting Departments, the concerned State Governments, Public Sector Undertakings, Director in charge of Procurement of the Member States and the representatives of the important suppliers located in the Region etc.
- To bring out Annual Booklet containing details of Rate Contracts.
- To bring out Monthly Bulletin containing supplementary information on the Rate Contracts and other relevant aspects of purchase.
- To publish in the National Newspapers the tender notices of all major items excepting items of propriety nature, for which drawals are of Rs.5.00 crores and above.
- To impart training in Supply & Quality Management to the staff and officers of Government Departments, Autonomous Bodies and Public Sector Undertakings and to render consultancy services to these organisations to the extent possible. Over a period of time, this facility is expected to be extended to Private Sector also.
- To maintain databank of suppliers, specifications etc. for items required for Disaster Management.
- To bring to the knowledge of States / PSUs, the details of the Consultancies Services being offered and provide professional services to maximum users.
PART - II :
ISSUES CONCERNING SUPPLIERS AND RC HOLDERS :
- To ensure registration of firms within one months time from the date of presentation of all particulars by the indenting parties.
- To adopt consistent and uniform policies and procedures.
- To simplify the documentation and procedures.
- To render assistance to the industry for understanding of the specifications and required testing standards.
- To continuously endeavour to make the bidding documents transparent.
- To have periodical interaction with the industry.
- To have "Information Facilitation Centres" at main offices of Supply and Quality Assurance Wing and to maintain a Register at the Information Facilitation Centre for the visitors to record their complaints, remarks and suggestions, if any.
- Through the Single Window System, to provide facilities for registration of firms from the nearest Centre.
- To arrange expeditious pre-despatch inspection on receipt of the inspection call.
- To respond to the communications speedily and arrange issue of amendment letters to the contracts where necessary.
- To strive finalisation of the cases within 2 months from the date of their becoming ripe.
- To settle as many cases of disputes as possible through the Negotiation/Review Committee.
- To
arrange the Zonal
Committees' Meetings in respect of Zones/
Regions once in six months to discuss, interact and
co-ordinate with the representatives of
Trade and Industry and the nominees of the Indenting
Departments, the concerned State Governments,
Public Sector Undertakings, Director in charge of the
Procurement of the Member States and the
representatives of the important suppliers
located in the Region etc.
- To acknowledge the grievances within 7 working days and arrange redressal of grievances as early as possible.
- To bring out Annual Booklet containing details of Rate Contracts.
- To bring out Monthly Bulletin containing supplementary information on the Rate Contracts and other relevant aspects of purchase.
- To publish in the National Newspapers the tender notices of all major items excepting items of propriety nature, for which drawals are of Rs.5.00 crores and above.
CONSUMERS' OBLIGATIONS :
DGS&D expects certain obligations from all those who avail of the services rendered by the organisation :
A. SUPPLIER'S OBLIGATIONS:
- Suggest as many common user items as possible to be brought on the Rate Contract system.
- The prospective tenderers to submit their bids in time and avoid seeking extension of Tender Opening dates.
- To ensure that clarifications, if any, required on specifications and Tender conditions are sought well in advance of the Tender Opening date.
- To ensure providing correct and complete information in the tenders submitted.
- To ensure submission of the Monthly Reports on progresses of supplies against adhoc contracts and Quarterly Reports in the case of Rate Contracts.
- To strictly adhere to the terms and conditions of the contract and avoid seeking amendments.
- To execute contracts within the original stipulated Delivery Periods without seeking further extension of time.
- To quote very reasonable rates against the Rate Contracts so that DGS&D rates remain to be the most economical during the currency of the Rate Contract.
- To supply goods as per contracted specifications.
- To attend to complaints by the consignees on quality of stores promptly.
- To avoid making Inspection Calls at the fag-end of the Delivery Period and should give a reasonable time for arranging inspection and supplies within the stipulated Delivery Period.
- To conduct themselves in a fair and transparent manner within the frame work of the Law.
B. USERS DEPARTMENTS OBLIGATIONS:
- Suggest more new common user items for Rate Contract system.
- To obtain their requirements through Rate Contract system only wherever available.
- To give a feed back to DGS&D regarding quality of stores supplied by the R/C holders.
- To ensure that the Supply Orders against R/Cs are placed in the correct format (Form-131).
- The Supply Orders placed to give the delivery period very clearly in specific terms and avoid the use of ”as early as possible ", "immediately", etc.
- To indicate the delivery requirement realistically giving reasonable time to DGS&D for procurement.
- To ensure that the indents for ad-hoc demands if placed on DGS&D are complete in all respects and all columns are comprehensively filled up accompanied by requisite certificate of financial sanction.
- To indicate the delivery requirement realistically giving reasonable time to DGS&D for procurement.
- The price estimates in the indents should be realistic indicating the basis for the same.
- To respond promptly to the communications received from the contractors and the DGS&D.
- Since time is the essence of the contract, to refrain from entering into the correspondence with the contractor after expiry of the delivery period.
- To verify availability of inspection facsimile on the stores with the details in the inspection document.
- To ensure that right of rejection of stores supplied is exercised within reasonable period not exceeding 60 days from the date of receipt of stores.
- To ensure release of final copies 2 and 5 of the Inspection Note without delay to facilitate contractors to obtain their balance payments.
- To ensure that the supplies are properly stored.
Keeping its consumer friendly approach, DGS&D shall welcome suggestions from the suppliers/prospective suppliers/indenting Departments on its functioning and will rectify/review/attune its functioning accordingly.
The consumers can contact the Director concerned who has been nominated as the Public Grievance Officer. However, if the aggrieved party is not satisfied with the response from the designated Grievance/Focal Officer or even the Nodal Officer viz. Addl.Director General (Supplies) then he can also contact the Director General (S&D).
The Details of the Location/Telephone No. etc.
of the Nodal Officers of DGS&D are given below:-
Nodal
Officer
Sh Surjit Lal
Deputy
Director General (S&D)
DGS&D,
5,
Jeevan Tara Building, Parliament Street,
New
Delhi
Tele:
(O) : 23743094
(R)
: 26863421
Fax:
23340497
E – Mail – surjitlal@dgsnd.gov.in
Public Grievance Officer : Director in-charge of the Directorate.
Location/Telephone
No. of the Public Grievance Officer:
Location
:
SUPPLY WING HEADQUARTERS
SN. |
Directorate |
Telephone No. |
1 |
HARDWARE (HW) |
2 3362961 |
2 |
STEEL & CEMENT (SC) |
23361206 |
3 |
ELECTRICAL STORES (ES) |
23362352 |
4 |
WOOL & LEATHER (WL) |
23360276 |
5 |
OILS & CHEMICALS (OC) |
23743193 |
6 |
WORKS MACHINE & TOOLS (WMT) |
23743706 |
7 |
PAPER & PAPER PRODUCT (PP) |
23361335 |
8 |
INFORMATION TECHNOLOGY (IT) |
23362991 |
9 |
MECHANICAL ENGINEERING (ME) |
23360496 |
10 |
AUTOMOBILE (AM) |
23360338 |
11 |
STRUCTURAL ENGINEERING (ST) |
23744622 |
12 |
WORLD BANK (WB) |
23362983 |
13 |
CONSULTANCY CELL |
23360510 |
QUALITY ASSURANCE WING HEADQUARTERS
SN. |
Directorate |
Telephone No. |
1 |
DIRECTOR(QA) |
23362251 |
This
information is also available at Facilitation Centre.
DISASTER
MANAGEMENT CELL
Nodal Officers, Quick Response
Team
1.
Sh. Chandan Singh
DDG(P&C)
011 -
23345225
2.
Sh. Y. L. Mahawar
Director (Admn.),
011 - 23340490
3.
Sh. Bhoop Singh
Dir. (WL)
011 - 23360276
SUPPLY WING – REGIONAL OFFICES
Name of the Nodal Officer
: Deputy
Director General of Supplies
Telephone
No.
Sl No. |
REGION |
Telephone No. |
1 |
Mumbai |
022-22008114 |
2 |
Kolkata |
033-22483308 |
3 |
Chennai |
044-28279823 |
Name of the
Grievance/Focal Officer
SN. |
Directorate |
Telephone No. |
1 |
DSD MUMBAI |
022-22033950, |
2 |
DSD KOLKATA |
033-22488876 |
3 |
DSD CHENNAI |
044-28280152 |
QUALITY ASSURANCE WING
North Zone
Name of the Nodal Officer :
Deputy Director General Quality Assurance (NZ)
Telephone
No. 011-23743643.
Grievance/Focal Officers :
SN. |
Directorate |
Telephone No. |
1 |
011-23363513 |
|
2 |
0161-2404252 |
|
3 |
0512-2542450 |
West
Zone
Name of the Nodal Officer Deputy
Director General Quality Assurance (Mumbai),
Telephone
No.022-22030900.
022-22032463.
Grievance/Focal Officers :
SN. |
Directorate |
Telephone No. |
1. |
Mumbai |
022 – 22031376 |
2. |
Ahmedabad |
079-2383896 |
3. |
Bhilai |
0788-2356198 |
South Zone
Name of the Nodal Officer:
Deputy Director General,
Quality Assurance (Chennai)
Telephone No. 044-28231490
Grievance/Focal
Officers:
SN. |
Directorate |
Telephone No. |
1. |
Chennai |
044 – 28279861 |
2. |
080-25537121 |
|
3. |
040-274653239 |
East
Zone
Name of the Nodal
Officer
Deputy Director General Quality
Assurance (Kolkata)
Telephone No.033-22405080
Grievance/Focal
Officers
1. |
Kolkata |
033 – 22479115 |
2. |
0657-2424484 |
- In case the consumers are not satisfied with the redressal of their grievances in DGS&D, they can directly approach the Director (Grievances) in the Department of Commerce (Supply Division).
-
All the Directors of Quality Assurance Wing located at
- The Field Offices of Quality Assurance Wing headed by Deputy Director/Assistant Director (Quality Assurance) will be called as Local Public Grievance Officers. Any grievances relating to Quality Assurance Wing received by these Local Public Grievance Officers will be forwarded to their respective Directors of Quality Assurance Wing, if these cannot be resolved satisfactory at the local level. Grievances relating to Supply Wing received by these offices will be forwarded to the concerned Regional Directors of Supplies for further necessary action.
- At the Director’s level Public Grievance Offices, the Public is also informed that they will be free to approach the concerned Regional Deputy Director for redressal of their grievances if they so desire.